Terms and Conditions for Landscaping Charlton

These Terms and Conditions set out the basis on which Landscaping Charlton provides domestic and commercial landscaping services in the UK. By booking or accepting a quotation, the client agrees to these terms. They are intended to create a clear, fair, and practical agreement covering the booking process, pricing, payments, cancellations, liability, waste handling, and the governing law that applies to the services.

In these terms, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” or “the client” mean the person or business requesting the work. These terms apply to all services unless a separate written agreement states otherwise. If any part of a quotation or scope of work conflicts with these terms, the written quotation or agreement will apply only to the extent of that specific conflict.

The services covered may include garden maintenance, turfing, planting, fencing, paving preparation, soft landscaping, ground clearance, hedge work, and related outdoor improvement tasks. The exact scope will always depend on the written quotation, site assessment, and any agreed variations. Landscaping Charlton reserves the right to decline work that falls outside the original scope, is unsafe, or requires specialist equipment or permissions not previously agreed.

Booking Process
Bookings are normally made following an enquiry and a review of the project requirements. We may ask for photographs, measurements, or an on-site inspection before providing a quotation. Quotations are based on the information supplied at the time and remain valid for the period stated in the quotation, or if no period is stated, for a reasonable time. A booking is only confirmed when the client accepts the quotation and we issue written confirmation or commence work.

Before the work begins, the client must ensure that access to the site is available and that the area is reasonably clear and safe. Any relevant information should be disclosed in advance, including buried services, restricted access, shared boundaries, fragile surfaces, drainage issues, protected trees, planning constraints, or known hazards. If the client asks us to work on land that does not belong to them or where consent is required, it is the client’s responsibility to obtain the necessary permission before the start date.

Any changes requested after booking, including alterations to design, materials, timings, or additional labour, may affect the price and completion date. We will notify the client of any material change where reasonably possible. Where a site visit reveals conditions different from those described at booking, we may revise the quotation or withdraw from the job if the revised work is no longer practical or safe to complete under the original terms.

Payments
Unless otherwise agreed in writing, invoices are payable in accordance with the payment schedule stated on the quotation or invoice. For larger projects, we may require a deposit before materials are ordered or work is scheduled. Deposits are used to secure labour, equipment, and procurement commitments and may be non-refundable except where required by law or where we cancel the job without cause. Landscaping Charlton may also request staged payments for longer projects.

All prices will normally be stated inclusive or exclusive of VAT, as applicable, and any such status will be made clear on the quotation or invoice. Payment must be made by the methods accepted at the time of booking. Late payment may result in suspension of work, additional administration charges where permitted by law, and recovery action for outstanding sums. Title to any supplied materials may remain with us until full payment has been received, to the extent allowed by law.

Where a client fails to make payment on time, we may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts legislation where applicable, or otherwise at a reasonable rate permitted by law for consumer transactions. We may also recover reasonable costs incurred in enforcing payment. If part-payment is made, it will first be applied to outstanding amounts due for completed work, materials, or agreed charges before future stages of the project.

Cancellations, Rescheduling, and Delays
Clients may request cancellation or rescheduling in writing. If the cancellation notice is received before any materials have been ordered, any labour has been committed, or the date has been reserved specifically for the client, we may refund any deposit less any reasonable costs already incurred. If materials have been purchased, bespoke items ordered, or subcontractor commitments made, those costs may be deducted from any refund where lawful. If work has already begun, the client will remain liable for the value of work completed and costs incurred.

We may reschedule or cancel due to adverse weather, health and safety concerns, supplier delays, access issues, equipment failure, staff illness, or circumstances beyond our reasonable control. Where this happens, we will try to offer a new date within a reasonable period. We are not liable for delays caused by factors outside our control, including weather conditions unsuitable for landscaping operations, traffic disruption, delayed deliveries, or the client’s failure to provide access or instructions.

If a client repeatedly postpones a booking, fails to provide access, or does not respond to reasonable requests for instructions, we may treat the booking as cancelled and charge for costs already incurred. Any agreed start date is an estimate unless expressly stated as fixed. Seasonal variations, ground conditions, and the availability of materials may affect scheduling, and the client accepts that outdoor works are often dependent on conditions that cannot be fully controlled in advance.

Liability and Service Standards
We will carry out the services with reasonable skill and care and in line with the agreed specification. However, landscaping is affected by natural conditions, site conditions, weather, and pre-existing defects. We are not responsible for hidden defects, subsidence, poor drainage, invasive roots, underground obstructions, contaminated soil, or structural issues that were not reasonably visible before the work started. If we identify a risk during the project, we may pause the work and discuss suitable next steps.

The client is responsible for removing or protecting personal items, ornaments, valuable plants, furniture, and fragile fittings before work begins unless we have agreed in writing to do so. While we will take reasonable care, minor disturbance to lawns, borders, paving edges, and surrounding areas may occur as part of normal landscaping operations. We are not liable for ordinary wear, seasonal changes, settlement, or natural movement in soil, turf, timber, stone, or planted materials after completion.

Nothing in these terms limits liability where it would be unlawful to do so. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability for any claim arising out of the services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where a higher limit is required by law.

Waste Regulations and Site Clearance
Waste created during landscaping work will be handled in accordance with applicable UK waste laws and environmental requirements. Where we remove green waste, soil, rubble, timber, packaging, or other materials, we will do so using lawful disposal routes and, where appropriate, licensed waste carriers or disposal facilities. The client agrees that waste generated by the works may be removed from site unless the quotation states otherwise. We may separate recyclable, compostable, and non-recyclable materials where practical.

The client must not ask us to dispose of hazardous waste without prior disclosure and agreement. Hazardous items may include asbestos, chemicals, oils, contaminated soil, gas cylinders, paint, batteries, or materials that require specialist handling. If such materials are discovered, we may stop work immediately and provide a revised quotation or specialist referral. Any additional time, equipment, protective measures, or disposal charges caused by unreported hazardous waste will be charged to the client where lawful.

Where the client wishes to retain waste, timber, stone, topsoil, or removed plants on site, this must be agreed before work begins. We are not responsible for waste left in areas designated by the client once the client has accepted responsibility for its storage or reuse. If skip hire, grab collection, tip fees, or similar disposal arrangements are required, these may be included in the quotation or charged separately depending on the project.

Client Responsibilities
The client must provide accurate information, timely decisions, and reasonable access to the site. Any delays caused by late approvals, changes to the brief, or unavailable access may increase costs and extend deadlines. The client is also responsible for ensuring that pets, children, and third parties are kept away from working areas during the project. We may refuse to continue work if conditions become unsafe or if interference prevents proper completion of the services.

Where plants, turf, paving, timber, or other materials are supplied by us, we will use reasonable efforts to source materials that match the agreed description. Natural materials can vary in colour, size, texture, and finish. Such variations are not defects if they are consistent with the inherent characteristics of the material supplied. If the client supplies their own materials, we are not responsible for defects, shortages, incompatibility, or unsuitability of those materials for the intended use.

Any design images, sketches, or concept descriptions provided before or during the booking are intended as illustrative unless specifically agreed as a final design. Landscaping outcomes may differ slightly from drawings due to dimensions, ground levels, availability of materials, and site-specific conditions. We will use reasonable care to deliver the agreed result but cannot guarantee identical appearance to pictures or samples where natural variation is involved.

Complaints and Rectification
If the client believes there is an issue with the work, they should notify us within a reasonable time after completion. We may inspect the issue and, where appropriate, offer a repair, adjustment, or other reasonable remedy. We are not obliged to respond to complaints arising from misuse, lack of maintenance, weather damage, third-party interference, or normal settlement of materials. Any remedial work carried out by us must be allowed a reasonable opportunity to be completed before the client arranges third-party repairs.

Minor defects that do not materially affect the overall use or appearance of the work may be corrected during a follow-up visit if agreed. The client must not withhold payment for undisputed sums while a separate complaint is being investigated, unless required by law. If a dispute cannot be resolved informally, either party may seek mediation or other alternative dispute resolution before starting court proceedings, although this does not remove the right to pursue legal remedies.

Variation and Severability
We may update these terms from time to time. The version in force at the time of booking will apply to that booking unless a later written variation is agreed by both parties. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force and effect. No failure or delay by either party in enforcing a right will amount to a waiver of that right.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, although where the client is resident elsewhere in the UK, mandatory consumer protections of the client’s home jurisdiction may still apply where the law requires.

Nothing in these terms affects statutory rights that cannot be excluded or restricted by contract. If you are a consumer, you have rights under UK consumer law in relation to services that are not carried out with reasonable care and skill or that do not match the agreed description. If the client is a business, the contract will be interpreted in accordance with ordinary commercial principles and any agreed written variations.

By confirming a booking for landscaping services in Charlton, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions. The agreement is designed to provide clarity for both parties and to support safe, lawful, and professionally managed outdoor works. For any matter not expressly covered here, the default position will be the relevant law of England and Wales and any specific written agreement between the parties.